Refunds & cancellations

Scope

This policy applies to paid consulting engagements with Nextgen Cloud Tech — including Business Plan Blueprint projects, Market Sounding Sessions, Financial Foundations Reviews, and Founder Advisory Retainers. It does not cover third-party fees (accountants, venues, or software you purchase yourself).

Deposits

Project work typically requires a deposit stated in the engagement letter to reserve start dates. Deposits are credited toward the total fee. Retainers are billed monthly in advance.

Cancellation by you

• Before work starts: If you cancel more than seven days before the agreed start date, we refund the deposit minus a NZD 150 administration fee (or the full deposit if no administration work has begun).
• Within seven days of start: Deposit is non-refundable; we may offer a reschedule within three months at our discretion.
• After discovery has begun: Fees for time and writing already completed are due. Unused prepaid amounts may be partially refunded after deducting completed work at the rates in your letter.

Rescheduling

Sessions may be rescheduled once without charge if you give at least 48 hours’ notice. Later changes or repeated reschedules may incur a NZD 100 fee or count as a used session under a retainer.

No-shows

If you miss a booked session without notice, the session is treated as delivered for scheduling and retainer purposes. Project timelines may extend accordingly.

Work already started

Written drafts, sounding notes, and model annotations produced under the engagement remain chargeable even if you pause the project. You receive copies of completed artefacts for which you have paid.

Materials

We do not sell physical product kits. Any templates or documents we create for you are covered by the engagement letter; there is no separate product return process.

Retainers

Monthly retainers cancelled mid-month are not prorated for that month once sessions have been offered or held. Unused months paid in advance beyond the current month are refundable if you cancel with fourteen days’ written notice before the next billing date, subject to the minimum term in your letter.

How to request a refund

Email info@nextgencloudtech.digital with your engagement reference, reason, and preferred refund method. We respond within five business days. Approved refunds are processed to the original payment method within ten business days of approval.

Our cancellation

If we must cancel due to illness or conflict, we offer a reschedule or a full refund of amounts paid for undelivered work.

Exceptions

Nothing in this policy limits non-excludable rights under New Zealand consumer law where they apply to your engagement.